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MSN
MSN is the Microsoft information and entertainment network. MSN offers Internet subscriptions and services. This article describes how to contact MSN Customer Support.
MSN services information and support options
• Windows Live Hotmail
Hotmail is a free e-mail service that is provided by Microsoft. Support is available by e-mail. For more information, visit the following Web site:
MSN Customer Support for subscribed services
Visit the following Web site:
Sign in by using your Windows Live ID, and then select the subscribed service with which you want help.MSN Customer Support is available by telephone for subscribed (paid) services.
Note For account verification, you must have available the credit card that is associated with your MSN membership.
Get help with MSN email
Most issues can be resolved by doing some basic troubleshooting. Try these four steps.
1. Double-check: One way to have a problem signing in is to not have an internet connection. Double-check your internet cables or routers.
2. Clean it up: Archive or delete older, previously read messages to tidy up your Inbox.
3. Get Hands On: Manually sync your email (instructions provided below).
4. At work: If you’re connected to the company’s network, your company’s security measures may be preventing you from accessing your email. If this is the case, contact your system administrator for options to access your email.
Work with messages
You can organize your email in folders to make it easier to sort and find.
Move a message
1. On the navigation bar, point to Mail & More, select the arrow and then Inbox.
2. Select the check box for the message you want to move.
3. Select the Folder button.
4. Select the folder you want to move the message to and then OK.
Find a message
1. On the navigation bar, point to Mail & More, select the arrow and then Inbox.
2. In the left pane, choose the folder you want to search and then select the Find message icon.
3. Type the criteria you want to search by (name, subject, etc.), then select Find Now.
Notes: -
• To search in another folder, select the folder icon next to Search. Select a folder and then OK.
• To find text within a message, open the message. On the Edit menu, select Find text in this message.
Delete a message
1. On the navigation bar, point to Mail & More, select the arrow and then Inbox.
2. Select the check box for the message you want to delete and then Delete.
Note: Messages that you delete from your Inbox are moved temporarily to the Trash Can folder. MSN automatically empties the Trash Can on a periodic basis. To immediately delete a message from your Trash Can, select the check box for the message in the Trash Can, and then Delete. To delete all of the messages in your Trash Can, select Empty.
Sort the messages in a folder
1. On the navigation bar, point to Mail & More, select the arrow and then Inbox.
2. In the left pane, select the folder you want to sort.
3. Select the name of the column you want to start your messages by. For example, to sort messages alphabetically by the sender's name, select From.
Notes:
To sort a column in reverse order, click the column name again.
You can also sort messages using the Show list in your Inbox. With the Show list, you can sort and view mail from everyone, from people you know or from unknown senders.
Find missing MSN emails
One way to avoid typing your email again is to re-send it from your sent messages folder. But what happens if your messages aren’t being saved to this folder? What happens when you’ve moved messages to certain folders and they’re not showing up?
First things first: make sure you’re signed into MSN Explorer.
Signed in? Great! Now let’s check to see if your account is set up to save sent messages.
1. Select the Mail & More icon in the ribbon found at the top of your screen, which will take you to your Inbox.
2. In the left pane, under the Folders on MSN and Folders on your computer heading, select each of the Sent Messages folders. If your messages are not there, continue with the following steps.
3. At the top of the screen, select the Help & Settings icon and then E-Mail Settings.
MSN Explorer Help & Settings
4. Select E-mail options
5. Check to make sure the following options are both checked:
• Save a copy of each sent message in the Sent Messages folder on MSN
• Save a copy of each sent message in the Sent Messages folder on this computer
Are both options checked and you still can't see copies of your Sent Messages? The messages could have been moved to other folders on your computer. Follow the steps below to track these messages.
